Return & Refund Policy

Overview

We want you to be happy with your purchase from eiesta. If something isn’t right, we’ll work with you to fix it as quickly as possible.

Returns

• Eligibility window: return requests should be made within 7 days of delivery (unless the item is perishable — see below).
• Condition: items must be unused, unopened, and in original packaging where applicable.
• Non‑returnable items: some perishable goods may not be returnable unless damaged, spoiled, or incorrect on delivery.

Damaged, spoiled, or incorrect items

If your order arrives damaged, spoiled, or incorrect, please contact us as soon as possible (ideally within 24 hours). Share your order number and photos (if available) so we can resolve it quickly.

Refunds

• Once approved, refunds may be issued to the original payment method (if paid online) or another agreed method.
• Refund timing can vary depending on banks/payment providers.

Delivery fees

Delivery fees (if charged) are typically non‑refundable unless the return is due to our error.